TERMS & CONDITIONS

YOUR QUESTIONS, ANSWERED.

POSTAGE & TRACKING

  • If your address is incorrect, and delivered to a different address:

we are not liable or obligated to replace the order.

  • If the address is incorrect and returned to the warehouse:

there will be an $8 repacking fee and $16 reposting fee. your order will not be resent until the original order has been received the fee’s have been paid.

Orders placed before 12pm AEST will be dispatched the same day.

Orders placed after 12pm AEST will be dispatched the next business day.

Please note:

Our operating times are Monday – Friday 9am – 5pm

We DO NOT process orders on weekends OR public holidays.

Please refer to Christmas and Easter closure dates.

Your tracking will be updated after 12pm AEST, Monday – Friday.

IMPORTANT! If you have not received an email please double check your junk/spam mail.

There may be a disruption that impedes the ability of Australia Post to deliver on time.

View Domestic delivery disruptions and service updates HERE

 

If product is not received after 10 days of the final date of the estimated shipping time, we will endeavour to rectify with Australia Post.

If there is a delay due to unforeseen circumstances, you will have to wait for the order to arrive.

If your order is deemed “lost in transit” by Australia Post you will be eligible for a replacement.

If product is not received within 10 days of the final date of the estimated shipping time, we will endeavour to rectify with Australia Post.

If there is a delay due to unforeseen circumstances, you will have to wait for the order to arrive.

If your order is deemed “lost in transit” by Australia Post you may be eligible for a replacment.

If you selected EXPRESS POST at checkout. Your estimated delivery time is:

  • To NSW: 1-2 business days
  • To VIC: 2-3 business days
  • To QLD: 2-3 business days
  • To SA: 2-3 business days
  • To WA: N/A
  • To NT: 3-5 business days
  • To TAS: 2-3 business days
  • To ACT: 1-2 business days

Reference: Domestic delivery times – Australia Post (auspost.com.au)

No

MOST COMMONLY ASKED QUESTIONS:

Ingredients: 

Damiana (Turnera diffusa) dried herb

What is Damiana (Turnera diffusa):

Turnera diffusa, known as damiana, is a shrub native to southern Texas in the United States, Central America, Mexico, South America, and the Caribbean. It belongs to the family Passifloraceae. Damiana is a relatively small, woody shrub that produces small, aromatic flowers. It blossoms in early to late summer and is followed by fruits that taste similar to figs. The shrub is said to have a strong spice-like odor somewhat like chamomile, due to the aromatic compounds present in the plant.

Traditionally celebrated for its potential to enhance mood and promote relaxation, Damiana Herbal Tea is your perfect ally for stress relief and mental clarity.

Consult your doctor prior to taking this supplement if you are pregnant, breastfeeding or have any underlying health conditions..

All of our blends have strength and pack a punch. It really comes down to personal preference.

We recommend trying:

  1. MAD HATTER
  2. CAUTION 2.0
  3. DIABLO
  4. GODFATHER

Unfortunately we do not offer free product samples on request.

From time to time we may send out new product samples with orders but this cannot be guaranteed.

Our smallest size is 3g which is a great size if your wanting to sample a product.

REFUNDS & RETURNS

Unfortunately, no, we do not offer refunds. If you are not 100% happy with your purchase, please contact us within 3 days of receiving your order and we will organise for the product to be returned. If we deem the product to be unsatisfactory and not to the standard advertised we will replace your order.

Upon Receipt of your order, if you find that you have ordered the wrong product from our website; Then you may return the item(s) to us unused, in its original packaging and in a re-saleable state within 3 days of delivery for a replacement.

PLEASE NOTE: the cost postage fee’s of both the return and new postage will be at the cost of the customer.

Prior to shipping any product back to us for the purposes of return you must receive written advice from us.
Please ensure that you only return products to us that you have purchased from us and also be aware that every product supplied by us is able to be identified by unique identifiers used by us prior to shipping our products to you.
We will not warrant any part that was purchased anywhere else other than MAD Herbal Tea and only by the original purchaser of the product itself.

OUR RIGHT TO REFUSE SERVICE

Staff reserve the right to refuse service to customers who are abusive, irrational, or continually harass or heckle staff via, (but not limited to) email, sms, phone call etc.

If a staff member feels threatened or unfairly mistreated:

  • Your order will not be dispatched
  • Your (undispatched order) payment will be refunded
  • Future order attempts will be declined. 

PRIVACY POLICY

We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fulfil your order, and may be used for internal analytical purposes. We will not sell or redistribute your information to anyone.

Your privacy is important to us. This Privacy Policy provides information about the personal information that MAD Herbal Tea collects, and the ways in which we use that personal information.

Making payments through Shopify is safe. The payment processor has the PCI Service Provider Level 1 certification⁴. This is the highest level of certification you can get in the payments industry.

Shopify emphasizes security, and this is obvious with the platform’s use of top security tools.

Personal information collection MAD Herbal Tea may collect and use the following kinds of personal information:

  • Information about your use of this website (including but not limited to name, address, phone, fax, e-mail address and business information (if applicable);

  • Information that you provide for the purpose of registering with the website (including but not limited to name, address, phone, fax, e-mail address and business information (if applicable);

  • Information about transactions carried out over this website (including but not limited to name, address, phone, fax, e-mail address and business information (if applicable);

  • Information that you provide for the purpose of subscribing to the website services (including but not limited to name, address, phone, fax, e-mail address and business information (if applicable); and

  • Any other information that you send to MAD Herbal Tea.

MAD Herbal Tea may use your personal information to:

  • Administer this website;

  • Personalise the website for you;

  • Enable your access to and use of the website services;

  • Send you products that you purchase;

  • Send you statements and invoices;

  • Collect payments from you; and

  • Send you marketing communications (if you requested to receive marketing emails).

Where MAD Herbal Tea discloses your personal information to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use that personal information in accordance with the terms of this privacy statement.

In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, MAD Herbal Tea may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend it’s legal rights.

MAD Herbal Tea will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

MAD Herbal Tea will store all the personal information you provide on its hosting partners server.